Frequently Asked Questions

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Dragon site access
  • I forgot my password. What can I do?
    There are two scenarios. When you have entered a valid email in your account, go to the login page and follow the link "Forgotten password". On that page you need to enter your login-ID and Dragon will send a new password to the email you entered in the according account. Then login in with the new password and change your password. Please don't forget it this time!
    If the second scenario applies for you, having no valid email in your account, you can take the following emergency procedure:
    Login as guest and post a "request for a new password" in the Support forum providing your login-ID (userid) AND a valid(!) email to which the new password will be sent.
    Forum posts made by guests are not shown, because they have first to be approved by a forums admin. One of the Dragon administrators then creates another password for your account, which will be sent to the email you provided. It can take some hours up to several days. This depends on the administrators checking Dragon. They normally don't look every minute, if there is something to do for them ;)
    When you receive the new password per mail, login to Dragon and for security reasons immediately change your password. Don't forget it this time ;-)
    If you don't receive the new password, creating another password can only be done by an admin. So be careful to use a valid emailaddress.
    As final workaround solution, you might register a new account. But that is something you shouldn't do lightly.
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